Frequently Asked Questions

  • How long does it take to get a passport ?

    Currently, it takes around 12 to 18 weeks to process a U.S. passport from the time the application has been submitted.
  • How to change a mistake/error on my application ?

    You can email us on [email protected], please be sure to have your order id when contacting us.
  • I received a text to say my documents are ready to be downloaded, where is the download link ?

    You would have received an email with a link to our portal where your documents will be ready to download.
  • Why haven't I received my documents ?

    Our email could be in your junk/spam folder, please check these and if you are yet to receive your documents please email customer services.
  • Why am I unable to download my document ?

    Please contact us to resolve this issue.
  • Where is my passport ?

  • We do not provide or issue passports, is only an application service provider. Our aim is to ensure your application is correctly filled out and all errors are corrected before they are submitted to the government for a passport to be issued.
  • Why have I been charged $70.00 ?

    $70.00 is the amount uspassport charges for our services as per our website.

    So what are the fees for the passport book and card ?

    • Passport book $110 (Adult), $80 (Child)
    • Passport card $30 (Adult), $15 (Child)

    I think my transaction was a duplicate, how can I confirm this ?

    Either email us or go onto our live chat service to discuss this further with one of our agents.

    How do I get a refund?

    you can email us [email protected], If your application has not been processed we will issue a full refund. If however you have received your documents we will charge a banking and administration fee of $10 per application.

    Is my data safe on your website ?

    Yes your data is fully secure and only saved for the process of your application. We do not share or store your data with any third parties companies.

    Are your services connected to or affiliated with the Department of State or and US Government Department.

    No, is an optional service that requires an additional fee to be paid before it can be utilized. It is designed to simplify and speed up the process of applying for a U.S. passport for citizens of the United States. Alternatively, the documents required to apply for a U.S. passport can also be obtained for free on the U.S. official Government Passport website. However, this will not include our additional benefits. We offer of applications correctly filled out, errors corrected and customer support

    Where is my nearest passport office?

    For you nearest passport office please click the link and use your Zip Code to find their locations and contact numbers.